<aside> 💻

Use GCU Technical Support for passwords, MFA, Halo, the Student Portal, email, Wi-Fi and university-system access.

</aside>

Phone: 877-428-8447 · [email protected] · GCU Technical Support portal

GCU Campus Technology identifies Technical Support resources as available 24/7. Live phone or chat availability can vary by channel, so use the support portal or submit a request when one option is unavailable.

Before contacting support

Save:

• The exact system and error message
• Device, operating system and browser
• Date, time and campus location
• Screenshot or screen recording when safe
• Steps already attempted
• Whether a course deadline or exam is affected

Login and MFA safety

• Never approve an MFA request you did not initiate.
• Use only official GCU password-reset and sign-in pages.
• Do not share passwords, verification codes or recovery codes.
• Deny unexpected prompts, change the password through the official route and contact Technical Support.
• Report suspected GCU-account compromise to [email protected].

Open Required Apps & Account Access

When coursework is affected

1. Contact Technical Support and save the ticket or case number.