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Use this page for a lost ID, key, phone or device—and for suspicious email, password or MFA activity. Act quickly when access, money or personal information may be exposed.

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Lost GCU ID

1. Secure any account, payment or building-access feature connected to the ID.
2. Check the GCU Student app for the available mobile-ID option.
3. Contact Public Safety or Lost and Found to ask whether the physical ID was turned in.
4. Verify the current replacement location, identification requirement and fee before going.
5. Report suspected theft rather than treating it as ordinary lost property.

Lost room key or access fob

1. Contact the RA, RD or Residence Life immediately.
2. Follow the current lockout or replacement process.
3. Do not post the room number and missing-key details publicly.
4. Report suspected theft or unsafe access to Public Safety.

Lost phone, tablet or laptop

1. Use the device maker’s official locate or lock service when it was already enabled.
2. Remotely lock the device and display safe return instructions when possible.
3. Secure GCU, email, banking and payment accounts if the device may be unlocked or compromised.
4. Contact the cellular provider for a missing phone when appropriate.
5. Contact Public Safety for campus lost property or suspected theft.
6. Preserve the serial number, device description, location and time for a report.

Public Safety and lost property