<aside> 📍

Student Advising Services — Building 18 · B:3. Start with your Student Services Counselor for account, financial-aid, scholarship, document and hold questions.

</aside>

Counselor routing: 855-GCU-LOPE · Official GCU contact page

Start by identifying the issue

Open the exact Student Portal item and determine whether it is:

• A tuition, fee, housing, meal-plan or course-material charge
• Aid that is offered, pending, accepted or posted
• A missing document or verification requirement
• A registration, financial or administrative hold
• An outside scholarship, employer payment or 529 payment

Then ask:

1. What created the item?
2. Which office owns it?
3. What must be submitted or paid?
4. What is the deadline?
5. What happens if it is not resolved?

<aside> ⚠️

Offered or accepted aid is not the same as aid that has posted to the account. Do not ignore a balance or deadline while waiting for unconfirmed funding.

</aside>

Scholarships, employer benefits and 529 plans

• Outside scholarships: [email protected]
• Employer tuition assistance or 529 payments: [email protected]
• Keep award letters, vouchers, receipts and posting confirmations.